Takalam L.T.D. (“Takalam”), a limited liability company established in the United Arab Emirates owns and maintains (a) www.TakalamHere.com a wellness counseling website as well as a mobile application (the “App”) and collectively (the "Platform").
Takalam is dedicated to maintaining privacy protections that provide users a feeling of confidence and clarity whenever using the Platform. Respecting user’s privacy is one of the most important pillars of Takalam’s operations. No other counseling platform is more committed to protecting privacy interests and personal data.
All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
Takalam will not pass any debit/credit card details to third parties.
The Platform is not for use by persons under 18 years of age, and parents or guardians shall restrict minors' access to the Platform. Takalam does not knowingly collect Personal Data from persons under 18. If you are under 18, you are not authorized to use the Platform, and you shall not provide any information about yourself to us. By accessing, using, and/or submitting information to or through the Platform, you represent that you are not under 18 years of age. If we learn we have collected or received Personal Data from a person under 18, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Platform, and we will subsequently delete that information. If you believe we might have any information from or about a person under 18 for which there is no legal parental or guardian consent, please contact us at info@Takalam.ae.
Personal Data or personal information means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of Personal Data about you, which includes but is not limited to:
We use different methods to collect data from and about you including through:
Where we need to collect Personal Data by law, or under the terms of the agreements we have with you and you fail to provide that data when requested, we cannot perform the agreement we have or are trying to enter into with you. In this case, we may cancel an appointment you have booked through the Platform but we will notify you about the cancellation.
We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data when it is necessary:
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at info@Takalam.ae. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
You can choose whether or not to allow the Platform to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the Platform may then be inaccessible or not function properly.
The Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.
You agree that we have the right to share your Personal Data, with the exception of your personal health records, with any employee or contractor of Takalam. We may share your Personal Data with the parties set out below for the purposes set out in the table above. We may disclose your Personal Data to third parties in the following scenarios:
We require all Third Parties to respect the security of your Personal Data and to treat it in accordance with the laws of United Arab Emirates. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.
The Personal Data that we collect from you is stored in the UAE, but may be shared within Takalam by Takalam employees/agents/contractors. This may involve your data being transferred to, and stored at, a destination outside of your country of residence, or outside of the jurisdictions in which the persons to whom such Personal Data relates. It may also be processed by staff operating outside such jurisdictions who work for Takalam or a vendor. Such staff may be engaged in, among other things, the fulfillment of your booking/appointment, and the provision of support services. Your Personal Data may be transferred, stored, processed and used by our affiliated companies and/or non-affiliated service providers in one or more countries outside your country. We ensure your Personal Data is protected in these cases by requiring all our group companies to follow the same rules when processing your Personal Data. Whenever we transfer your Personal Data out of such jurisdictions or to third parties, we aim ensure a similar degree of protection is afforded to it by the use of contractual obligations. Where we use certain service providers, we may use specific contracts which give Personal Data the same protection it has in such relevant jurisdiction. In the event of a conflict between applicable laws, regulations, decrees and policies issued by relevant authorities in the UAE (collectively, “Local Laws”) and any legal authorities issued by foreign governments, the Local Laws will prevail.
GDPR - Takalam makes all reasonable efforts to comply with applicable, existing European Union (EU) data privacy regulations. In particular, the General Data Protection Regulation (2016/679) is a regulation in EU law on data protection and privacy applicable and available to all individuals within the European Union and the European Economic Area. This body of regulations, which also addresses the export of personal data outside the EU and EEA and is commonly referred to as “GDPR.” The basic tenants of the promulgated GDPR regulations include, but are not limited to disclosure when Takalam can sell, transfer or third party marketing of User’s data.
The GDPR takes into account what was has been termed the right “to forget”, effectively providing for you to request the deletion of your data once you cease using the Platform. This particular tenant of the GDPR may conflict with other applicable medical records retention laws. Applicable individual country medical retention laws are generally considered an acceptable exception to the GDPR regulations regarding the right to deletion of certain data.
In the United States, this requires at least seven (7) years of retention, which is common globally. In other countries, retention of ten (10) years or more is required. Consequently, Takalam will not erase private health data directly upon a Client’s request, because of legal duties making it essential for medical file retention purposes.
The Platform uses a highly secure and encrypted backend system ensuring optimal functionality, privacy, and security, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to the Platform, and any transmission is at your own risk. The only risk of jeopardizing the user’s privacy would be as a result of having their own personal email account hacked, and that would have no relation to do with the Platform.
We will only retain your Personal Data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Generally, the retention periods for different aspects of your Personal Data will be six years. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. In some circumstances, we will anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. In some circumstances you can ask us to delete your data: see your legal rights below for further information.
The Platform may use "cookies" to help you personalize your online experience. Cookies are small computer text files that are placed on your computer’s hard drive by a web page server transferred to your hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing the Platform. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. Cookies tell the Platform that you have returned to a specific page. For example, if you register an account with Takalam, a cookie helps us recall your specific information on subsequent visits. This simplifies the process of recording your personal information. When you return to the Platform, the information you previously provided can be retrieved, so you can easily use the features that you customized.
We may use your Identity, Contact, Technical, Usage and Profile Data and Special Categories of Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We call this marketing. You will receive marketing communications from us if you have requested information from us or created an account or purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We will always give you the option to choose not to receive marketing communications from us. If you do not wish to have your Personal Data used by us to promote our own or third parties’ products or services, you can opt-out by contacting us. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time by sending us an email. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.
We will get your express opt-in consent before we share your Personal Data with any third-party company for marketing purposes. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. In particular, you have the right to make the following requests at any time, which right you can by contacting us at www.info@Takalam.ae:
Contact Us With Any Questions: info@Takalam.ae